Kadimah offers exchange or store credit on all full price purchases within 14 days of receiving your order. If more than 14 days have passed, your package will not be processed and will be returned to you.
Where a store credit is issued, it will be at 100% of your order value, excluding any shipping costs. Credits will be sent via email once your return has been processed, and will then be available to use immediately through our online store. Exchanges are available for alternative sizes only and are limited to one time per order. If you would like to exchange one item for another you must first return the original item. Shipping costs are non-refundable and Kadïmah does not cover the cost of return shipping.
For any return requests, please email firstname.lastname@example.org
. Returns are processed once per week. Once your return has been processed, you will receive an email with details on how to send your item(s) back to us. Please then return your item(s) within 7 days of submitting your return request, as we are unable to accept late returns.
Item(s) must be returned in original condition, unworn, unaltered, unwashed and free from dirt, dust, makeup, hair, any fragrances or other foreign odors including smoke. Items must be folded neatly and returned with all tags in place within 14 days of original delivery date. We ask that you include either the invoice or a copy of the invoice along with a written note of reason for return and what you want in return if you are seeking an exchange. If you are unable to include the invoice, we need a note with your order number, reason for return and what you want in return. Kadïmah will review the item(s) returned and if they meet the conditions of our returns policy your exchange or store credit will be approved and processed. Returns that do not meet or follow our return policy and procedures can not be accepted and will be sent back to the customer.
Kadïmah does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes. We recommend using a trackable method of return shipment and cannot process or accept liability for returns that are lost or damaged via return delivery.
Please note if you received free shipping with your order, the cost of shipping will be deducted from your store credit, pending the total amount of the item(s) you are sending back
Returns should be sent to:
13636 VENTURA BOULEVARD
SHERMAN OAKS, CA 91423